Question 1

What is your minimum order quantity (MOQ)?

Accepted Answer

MOQ is SKU-based, not a single site-wide number. On our live catalog, most wholesale SKUs sit around 120-240 pcs, with some as low as about 30-100 and others higher (for example 360-500+) depending on construction and packaging. As a practical first-order reference for mixed programs, many buyers plan around 100-200 pcs. Final MOQ is confirmed on quote for your exact SKUs, colors, and packing.

Question 2

How do I get a price quote?

Accepted Answer

Submit an inquiry through Contact / Get a Quote with your target SKUs or product links, quantity per SKU, destination market, branding needs (stock, private label, or ODM), and preferred timeline. Our team typically responds within 24 business hours.

Question 3

Do you offer volume discounts?

Accepted Answer

Yes. Pricing improves with higher volume and simpler color/pack runs. Tier points depend on the product family (plush, rope, TPR/PP chew, and similar). Ask for a tiered quote at your target volumes.

Question 4

What payment terms do you accept?

Accepted Answer

For new partners we typically work with deposit plus balance before shipment (commonly 30% / 70%). Established repeat partners may discuss more flexible terms after credit review. We support standard international methods such as wire transfer; other methods can be confirmed case by case.

Question 5

Do you offer samples before committing to an order?

Accepted Answer

Yes. Samples are available for evaluation. Sample fees may apply depending on the SKU and level of customization; when you proceed to production, sample fees are typically credited against your first production order. Standard or promotional samples may be offered free depending on the program.

Question 6

What is a typical production lead time?

Accepted Answer

Catalog and near-stock programs often target about 30 days after order and deposit confirmation. Fully custom ODM can take longer after sample approval, usually in the multi-week range depending on tooling, materials, and order size. Exact lead time is confirmed on each quote.

Question 7

Can you produce toys with my brand logo?

Accepted Answer

Yes. We support private label and branding options including hangtags, labels, logo embroidery or print, embossing where the material allows, and custom packaging with your brand artwork.

Question 8

How long does sampling take?

Accepted Answer

For many programs, first samples are typically ready in 7-14 days depending on materials and complexity. Rush options can be discussed. After sample approval, mass production follows the agreed lead time.

Question 9

Can I modify existing catalog designs?

Accepted Answer

Yes. Common changes include color (Pantone), size, materials, packing, and logo placement. Completely new shapes or features are handled as ODM development from concept through production-ready samples.

Question 10

Do you sign NDAs for new designs?

Accepted Answer

Yes. We are happy to sign a mutual Non-Disclosure Agreement before design discussions so your concepts and intellectual property stay protected throughout the partnership.

Question 11

What safety and compliance standards do you work to?

Accepted Answer

Products are developed with major market expectations in mind, including CPSIA (US), EN71 (EU), and REACH-oriented requirements. Our factory systems reference ISO 9001 quality management and BSCI social compliance. Specific test reports per SKU and destination market can be arranged as needed.

Question 12

How do you control quality in production?

Accepted Answer

Production is managed with checkpoints from materials through packing. We can provide inspection photos and reports with shipments, and we welcome third-party inspections by agencies such as SGS, BV, or Intertek at the factory or port of departure.

Question 13

What materials do you use?

Accepted Answer

Catalog programs use pet-oriented materials such as plush/polyester, cotton rope, PP, TPR/TPE, and specialty fibers (for example corn-fiber styles where listed on the product page). Exact materials are shown on each SKU; we can propose alternatives for eco, durability, or cost goals.

Question 14

What shipping options do you offer?

Accepted Answer

We support common B2B modes and terms: sea freight, air freight, and express courier, under arrangements such as FOB, CIF, and DDP depending on your preference. We help you choose a practical option based on timeline and budget.

Question 15

How long does shipping take?

Accepted Answer

As a rough guide after goods are ready: sea freight often about 20-35 days to many major ports, air freight about 5-10 days, and express about 3-7 days. Transit time depends on origin, destination, and season, and is separate from production lead time.

Question 16

Can you ship to Amazon FBA warehouses?

Accepted Answer

Yes. We can support FBA-oriented prep such as labeling, carton marks, and packing rules, and ship to fulfillment centers. Confirm marketplace and destination requirements early so prep matches intake rules.

Question 17

Do you work with small brands and startups?

Accepted Answer

Absolutely. Flexible MOQs and sampling are designed to support first collections as well as established lines. Share your channel (pet retail, e-commerce, private label) and first-order plan so we can recommend a realistic start volume.

Question 18

How can I contact you?

Accepted Answer

Email Jacky@wagnab.com, call or WhatsApp +86 17688104397, or use the website contact form. Hours: Mon-Fri, 9:00-18:00 CST.

Question 19

What is a typical timeline from first contact to delivery?

Accepted Answer

Many catalog-style programs land in roughly 6-10 weeks end-to-end (quote, sample if needed, about 30 days production, then freight). Full ODM can take longer after design and sample lock. We share milestones on each project so you always know the next step.

Frequently Asked Questions

Ordering & Pricing

Customization & ODM

Quality & Safety

Shipping & Logistics

Partnership